Policy and Procedures
Acceptable Use Policy:
10to9IT’s services are to be used for business purposes only. Clients are not permitted to use our services for personal use or any illegal activity.
Clients are responsible for ensuring that their employees and contractors comply with our Acceptable Use Policy and any other relevant policies.
Clients must not attempt to gain unauthorised access to any systems or networks related to 10to9IT’s services, nor should they attempt to disrupt or interfere with our services.
10to9IT’s services must not be used to transmit any material that is unlawful, defamatory, obscene, or harmful to minors, nor should they be used to infringe on any intellectual property rights.
Clients must comply with all applicable laws and regulations, including but not limited to data protection and privacy laws.
10to9IT’s services must not be used to distribute unsolicited commercial email or spam.
Clients are responsible for ensuring that their use of 10to9IT’s services does not consume excessive network resources or cause disruption to other users.
10to9IT reserves the right to monitor and review client’s use of our services to ensure compliance with our Acceptable Use Policy and other policies.
10to9IT reserves the right to terminate services to any client who violates our Acceptable Use Policy or any other policy.
Privacy Policy
10to9IT is committed to protecting the privacy and security of our clients’ personal and business information. This Privacy Policy outlines the types of personal and business information we collect, how we use that information, and the steps we take to protect that information.
Information We Collect: We collect personal and business information such as names, addresses, phone numbers, email addresses, financial information, and other information necessary to provide our IT services.
Use of Information: We use personal and business information to provide our services, communicate with clients, and process payments. We may also use personal and business information for marketing purposes, such as sending promotional emails and newsletters.
Sharing of Information: We may share personal and business information with our trusted partners and service providers for the purpose of providing our IT services. We may also share personal and business information when required by law, such as in response to a court order or subpoena.
Data Security: We take reasonable measures to protect personal and business information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption and firewalls, to protect information transmitted to and from our servers.
Data Breach: In the event of a data breach, we will notify affected clients as soon as possible and take immediate action to secure the affected systems and data. We will work with affected clients to provide any necessary support and assistance, such as credit monitoring or identity theft protection services.
Data Retention: We retain personal and business information for as long as necessary to provide our IT services and as required by law. Clients may request that we delete their personal and business information at any time, except where we are required by law to retain it.
Changes to Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We encourage clients to review this Privacy Policy periodically for any updates or changes.
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at info@10to9IT.com.au
